We Accept Through Paypal

Contact Us

info@lakesandhills.co.uk

United Kingdom

You can also be invoiced and pay by debit/credit card with the square platform.  Just message us with your requirement and we can forward an invoice.

You can also purchase our goods through Amazon.

amazon.co.uk/handmade/Lakes-Hills-Soy-Candles

Please refer to our privacy policy. Please note we will never sell on your private information, and any data collected will be for the purpose intended between Lakes & Hills and yourselves.  If you wish to be removed from a mailing list at any time, Please email info@lakesandhills.co.uk with your details and you will be removed.  We only market with email and not SMS, telephone or other electronic method.

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TERMS AND CONDITIONS

 

THE COMPANY 

 

Lakes & Hills is the supplier of the goods advertised on this website. 

 

WEBSITE TERMS AND CONDITIONS - Dated 23rd March 2017

 

Please read the details set out on this page carefully before using this website (the “Site”). 

 

By using this Site, and/or completing an order on the Site, you agree to be bound by the following terms and conditions and disclaimers (the “Terms”).

 

References to ‘you’, ‘your’ and ‘yours’ are references to the person(s) accessing the Site.

References to ‘we’, ‘us’ and ‘our’ are references to Lakes & Hills.

 

Before Purchase

 

To be able to purchase goods on this Site and to lawfully enter into and form contracts on this Site under British law, you must:

 

Be aged 18 or older; and be the holder of a valid debit/credit card/paypal account.

 

You declare that the personal information which you are required to provide when you become a customer is true, accurate in all respects. 

 

Please take the time to read our Privacy Policy, which explains our use of information you provide via the Website, so that you may be aware of our privacy practices.

 

By placing an order, you accept that you have read the full product description, understood the safety and usage guidelines of the product and adhere to the correct usage guidelines.

 

We shall not be held responsible in any way whosoever for any damage caused to property or person, child or animal for any product used.  By proceeding with the order you understand that you have read these conditions.  When ordering you are automatically asked to acknowledge that you have read and understand the terms and conditions.

 

Placing an Order for Goods on the Website

 

To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy & Procedure.

 

If you require an invoice or any information about your order, please email us at info@lakesandhills.co.uk

 

If an item you have ordered is out of stock, we will notify you to inform you.  We will then give you a lead time for stock or we may cancel your order and refund any monies paid. We reserve the right to reject any offer to purchase by you at any time.

 

 

Description of products

 

We take all reasonable care to ensure that all descriptions, photos and details of products appearing on this website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the site as up to date as possible, the information on this site at a particular time may not always reflect the position exactly at the moment you place an order. 

 

All prices indicated for products available via the Site are inclusive of VAT and are exclusive of delivery charges. Delivery charges may be subject to change in line with the carriage providers we use. The total cost of your order is the price of the products ordered, and delivery charges as set out and chosen by you at the time of order.  Please make yourself aware of the return policy, which sets out that if a product is returned, then the delivery charge is not reimbursed and any carriage cost back to Lakes & Hills is also not reimbursed.

 

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

 

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

 

Delivery

 

Delivery cost options are chosen by you at the time of purchase.  Please ensure that you correctly request the right option for yourself, as mistakes cannot be rectified afterwards.

 

If you return an item (as per out returns policy) please be aware that delivery charges are not reimbursed, and any postage costs of returning the item to us is also not reimbursed.

 

Delivery timescales are an indication only.  We do endeavour to make sure that delivery dates are met.  If you need an item for a set period of time, then please make sure you opt for the tracked delivery service, which is still not guaranteed, but will assist you.

 

We do not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods.

 

Acceptance of Goods

 

Upon delivery goods is acceptance of goods, unless within the time frame of the returns policy you have contacted us to let us know of the return.  We shall not accept returns after 14 days.

 

If you have not received the goods you requested or have received the wrong order, then please contact us immediately by email at info@lakesandhills.co.uk  as then we can arrange partial refund.

 

Complaints

 

If you wish to complain about any matter in respect of the goods please email us on info@lakesandhills.co.uk

 

Intellectual Property

 

All content available on this Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Lakes & Hills and must not be used without our consent.

 

Use of Site

 

We grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. Please note that you may not frame or utilise framing techniques to enclose the Site or any portion thereof without our prior written consent.

 

The limited licence set forth in these terms and conditions does not include the right to:

 

Modify or download the Site or its contents 

Make any use of the Site or its Content other than personal use

Create any derivative work based upon either the Site or its Content;

Collect account information for the benefit of another party;

Use any meta tags or any other “hidden text” utilising our name or the Trade Marks without our express written consent; or

Use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Site for personal, non-commercial use only. 

 

A website that links to our Site may

Link to, but not replicate, our Content;

Not imply that we are endorsing such website or its services or products;

Not misrepresent its relationship with us;

Not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages;

Not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;

Not use any trade mark without express written permission; and

Not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link.

26. Any unauthorised use by you of the Site terminates the limited licence set forth in these terms and conditions without prejudice to any other remedy provided by applicable law.

 

Third party websites and links

We are not responsible for the content of any off-Site pages or any other websites linked to or from this Site. Links appearing on the Site are for convenience only and are not an endorsement by us of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other websites that you visit.

 

Representations and warranties

The Site is presented “as is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Site, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any

1) interruption of business;

2) access delays or access interruptions to the Site;

3) data non-delivery, incorrect delivery, corruption, destruction or other modification;

4) loss or damages of any sort incurred as a result of dealings with or the presence of off-Site links on the Site;

5) computer viruses, system failure or malfunction which may occur in connection with your use of the Site, including during hyperlink to or from third party websites;

6) any inaccuracies, omissions or misleading, false or deceptive statement in the content; 

7) events beyond our reasonable control.

 

Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Site regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed fifty pounds (£50.00). Because some countries do not allow the exclusion or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to the maximum extent permitted by applicable law.

 

Indemnity

 

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

 

General 

 

You acknowledge and agree that these Terms, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Site and any purchase by you of any goods from us, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by Lakes & Hills shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

 

No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these Terms and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these Terms as regards any of the times, dates and/or periods mentioned herein.

 

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

 

We reserve the right to change or update these Terms at any time. We recommend that you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such Terms.

 

We may, with or without prior notice, terminate any of the rights granted by these Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

 

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Site at any time and/or remove or edit any materials or content on the Site. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Site whether or not such goods have been sold; removing or editing content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

Your use of this Site and any purchase by you of any goods from us shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

 

Privacy Policy

 

Lakes & Hills respects your privacy. A cookies policy applies when you visit the website.  Collection of email and your personal information is for our own use only.  We will never willingly or knowingly forward any of your details to any other organisation without your consent.  You may request that your details are not held by us.  Please send an email to info@lakesandhills.co.uk should you not wish to receive marketing and promotional information from us.  We shall not be held liable in anyway whatsoever, for any party illegally hacking into our computerised systems. We shall advise you should this matter arise so that you make take steps to protect yourself.  However hard we will try at all times to prevent hacking, no company is without risk when selling online goods.  

 

Copyright and registered marks

 

The contents of this site are intended for your personal use only and may not be displayed or reproduced without our written permission. The contents of this site may be down loaded or copied for personal use.

While every effort is made to ensure the accuracy of the information on this site, we disclaim all warranties concerning accuracy. We will not be liable for any damages of any kind related to the use of this site.

We reserves the right to amend, add, omit or alter any aspect of this site at our discretion and without prior notice.