FAQ's

What is the delivery method?

We use Royal Mail postal service, which takes around 3-5 days for 2nd class and 1-2 days for 1st class .  Urgent deliveries can be dealt with sooner.  Please message us and we can always send you a custom quote and separate invoice through paypal.

I don't have a paypal account can I pay by debit/credit card?

Proceed with paypal, which should then give you an option to pay by credit/debit card rather than through a paypal account.  We do this to keep our costs down to you.

How long is it before you despatch the goods?

Unless it is a custom order, goods are despatched fast on the next business day, unless the product gives a specific lead time.

 

I'm purchasing this as a gift, does the postal packaging have your logos or name on it?

 

On the postal label is a name and address (in case it gets lost) but it does not mention our company name.

I require a custom order, what is the process?

With custom orders you will be required to email us direct at sales@lakesandhills.co.uk, or through the form below, where we can go through your requirements and custom quote you.  Customers have many different requirements such as church events, corporate, weddings, birthdays through to funerals.  So we like to ensure we get every detail right for you.

If you should have any questions regarding your soy candle, reed diffuser, air mists, pillow mists or other product, then please send us a message through the enquiry form below, and we shall get back to you promptly.

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